Introduction
This Refund Policy outlines the conditions under which you may request a refund for purchases made through our website. We strive to ensure customer satisfaction and are committed to resolving any issues you may encounter.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- The product or service was purchased within the last 30 days.
- The product is unused, in its original packaging, and in the same condition that you received it (for physical goods).
- You have a valid proof of purchase, such as an order confirmation or receipt.
- For services, the refund request must be made before the service has been fully rendered.
Non-Refundable Items
Certain types of products and services are non-refundable, including but not limited to:
- Gift cards and vouchers
- Downloadable software products
- Subscription fees that have already been processed
- Personalized or customized items
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team at support@ourwebsite.com to submit your refund request.
- Provide your order number, the product or service in question, and the reason for the refund request.
- For physical goods, we will provide you with instructions on how to return the product to us. Please do not send the product back without receiving return instructions.
Refund Processing
Once your refund request is approved and the returned product is received (if applicable), we will process your refund. Refunds will be issued in the original payment method used during purchase and may take 5-10 business days to reflect in your account.
Late or Missing Refunds
If you haven’t received your refund within the specified time, please check with your bank or payment provider. Processing times can vary depending on the institution. If you’ve completed these steps and still have not received your refund, please contact us at support@ourwebsite.com.
Changes to this Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically.